Responsible gambling

We at Shazam Casino are committed to providing a safe and enjoyable gaming experience for all our players. We understand that gaming can be a fun and exciting activity, but it's essential to maintain a healthy balance between gaming and other aspects of life.

Identifying Problem Gambling

If you feel like your gaming habits are having a negative impact on your personal or professional life, we encourage you to seek help. Some common signs of problem gambling include:

Feeling the need to gamble with increasing amounts of money
Continuing to gamble despite feelings of guilt or shame
Using money intended for other essential expenses (such as rent/mortgage, utilities, groceries) for gaming
Neglecting work, school, or other responsibilities due to gaming
Feeling irritable or anxious when unable to gamble

Setting Deposit Limits

To help you manage your gaming habits and maintain control over your spending, we offer the option to set deposit limits. This allows you to specify a maximum amount of money that can be deposited into your account within a specified period.

Cooling-Off Periods

If you feel like you're in need of a break from gaming, we offer cooling-off periods of up to 30 days. During this time, you will not be able to access your account or make any further deposits.

Self-Exclusion

If you believe that you have a more serious problem with gambling and require a longer-term solution, we offer self-exclusion options. This allows you to close your account for a minimum of 6 months, during which time you will not be able to access your account or make any further deposits.

Support Resources

We want to help you maintain a healthy balance between gaming and other aspects of life. If you're struggling with problem gambling or would like more information on our responsible gaming policies, we recommend the following resources:

Gamblers Help: A confidential service providing free counseling and support for individuals experiencing problems related to their own or someone else's gaming.
National Gambling Helpline: A 24-hour hotline offering advice and support for those struggling with problem gambling.

Responsible Gaming Policy

We take responsible gaming very seriously at Shazam Casino. Our policy is designed to ensure that our players maintain a healthy balance between gaming and other aspects of life. By setting deposit limits, taking cooling-off periods, or self-excluding from your account, we hope to provide you with the tools necessary to maintain control over your gaming habits.

How to Request Support

If you're concerned about your gaming habits or would like more information on our responsible gaming policies, please contact us via email or live chat. Our dedicated support team is here to help and will work with you to find a solution that suits your needs.

Remember, gaming should be a fun and enjoyable activity. We're committed to providing a safe and supportive environment for all our players, so if you ever need assistance, don't hesitate to reach out.